I wish to make you cognizant of my family's experience. Our mortgage was up for renewal this past summer, and we had never thoroughly enjoyed past dealings with banks, (in general). We had often experienced feelings that seemed disingenuous. We often felt that our needs came second to the bank's wellbeing. We rarely got their best rates up front, and often needed to haggle.
This time we decided to try something different, and explore the "mortgage brokers". We dealt with Joanne Mazerolle-Gosewitz, from Ottawa-Carleton Mortgage.
My wife and I truly appreciated her expertise, professionalism and dedication. She always replied to our questions and concerns. Joanne was able to alleviate the stress often associated with mortgages, signing documents, legal issues, commitments, etc. Even their offices are more refreshing and less intimidating than the banks.